Data Deletion Instructions

You can ask for your data to be deleted at any time, without filling any form. Choose the case that applies to you:

1. You connected a WhatsApp number or Instagram account with "Login with Facebook"

• Go to Facebook → Settings & privacy → Settings → Business integrations (or Apps and websites), find Instituto Bellas and click Remove.
• Meta notifies us automatically. We immediately disconnect the numbers you connected and delete the access tokens and your Facebook identifier stored by us.
• If you also send the deletion request through Facebook, you receive a confirmation code and can follow it at /exclusao-de-dados/status?code=YOUR_CODE.
• Inside the platform, an administrator can also click Disconnect in Settings → Integrations → WhatsApp API, which deletes the stored token.

2. You are a client who talked to a business over WhatsApp or Instagram

• The business you talked to controls your messages. Ask it to delete your conversation — it can do so directly in the CRM.
• You can also email privacidade@exemplo.com with your phone number (or Instagram username) and the business name. We confirm your identity, forward the request to the business and make sure the deletion is completed within 15 days, as required by the LGPD.

3. You are a user of the platform (business staff)

Ask your company administrator to remove your access, or email privacidade@exemplo.com to delete your account data.

What is deleted

Access tokens, identifiers, contact records, messages and media files related to the request. Records we must keep by law (for example, tax documents of orders) are kept only for the legal period. See the Privacy Policy.